FAQ - Frequently asked questions at a glance
Here you will find the answers to your most important questions - from benefits to warranties and service packages for your Jungheinrich truck.
What is a Jungheinrich JUNGSTAR?
The JUNGSTARS are used Jungheinrich forklifts that are refurbished according to the 5-star principle in a used equipment center set up specifically for this purpose. All service and maintenance work is carried out exclusively with original spare parts. The used forklifts are then delivered to our customers with detailed maintenance/revision documentation.
What are the advantages of a JUNGSTARS vehicle?
Choosing a used JUNGSTARS vehicle offers many advantages – economically, technically and ecologically. Even experts can't tell the difference between a new truck and a refurbished JUNGSTAR.
- Great variety with numerous variants
- Quickly available due to short delivery times
- Lower price
- Help and service from experts
- Lifetime spare parts availability
- Technical security according to latest guidelines
- Low risk of failure and thus protection against replacement or follow-up investments
- High resale value
- Resilience even under tough conditions
- Sustainability for a healthier environment
- Motivated drivers due to the new condition and modern equipment
What battery models are there?
Jungheinrich offers different battery models and strives for the advancements in battery technology - both for efficiency and sustainability.
- Lithium-ion batteries/rechargeable batteries
- Lead-acid batteries
What are the advantages of lithium-ion batteries/rechargeable batteries?
- High and constant performance
- Reduction of CO2 emissions
- Efficient recuperation (energy recovery when braking)
- High vehicle availability (intermediate charging time of 30 minutes = 50 percent battery)
- Total charging time to full battery level after only 80 minutes
- Maintenance-free: no extra water refilling, no special ventilation of the premises necessary, no risks from odours/gases/acids, no time-consuming battery replacement
- Long lifetime
- High security standards
What are the advantages of lead-acid batteries?
- High efficiency at a low price
- Suitable for a wide range of tasks, from light to heavy
- Robust battery technology with proven technology
- Maintenance-friendly design thanks to full insulation with screwed poles and cell connectors
- Optional features such as electrolyte circulation for faster battery charging and less maintenance
- Available in 24V, 48V or 120V versions
- 120 cycles (discharge/charge) without water refill
Is there a guarantee?
The performance package of our “as good as new forklifts” is unique and makes your used vehicle a safe investment.
- 12-month warranty on the vehicle*
- 12-month warranty on the battery*
- Warranty can be extended up to 18 months*
- Full-service option
- Mobility guarantee within a full-service contract
- Attractive financing possibilities
- Trade-in of your used vehicle
* 12 months warranty up to 1,200 operating hours. / Optional extension to 18 months warranty up to 1,800 operating hours upon conclusion of a maintenance or full service contract. / 12 months battery warranty up to 1,200 operating hours in single-shift operation. The country-specific warranty conditions apply. / 12 months maintenance-free up to 1,000 operating hours. The maintenance interval according to the operating instructions must be observed. / 10-day right of return from the time the vehicle was delivered only applies to standard devices. Returned in reasonable condition. Return transport at the expense of the buyer.
Do I have a right of return?
You have a 10-day right of return for used Jungheinrich forklifts from the delivery date of the vehicle. The right of return applies to standard vehicles in the same condition as at the delivery to the customer. The return transport of the used forklift is at the expense of the buyer.
Are there other services?
You have the option of concluding a full-service contract with us: a mobility guarantee is included in the scope of services.
The service packages at a glance:
Full Service Package | Maintenance Service Package |
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With the help of our expertise, you can extend the service life of your vehicles and ensure the ideal performance of your fleet.
What is included in the battery service pack?
The battery service ensures safety and includes:
- Status checks via battery check
- Battery maintenance
- Care tips
- Optional provision of spare or rental batteries
Can I customize the used forklift?
With us you get used forklifts that exactly fit your operational requirements. It is therefore possible to equip your JUNGSTAR with an additional battery, other forks or an additional warning light. For these and other customization requests, our employees are available via phone and in the local branches.